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Service PIN: If you are a customer, please provide your Service PIN when calling support. You can find it in the Finder Portal app, in the menu under your name.
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What does the service package subscription include?

FREE REPAIR FOR MATERIAL DAMAGE CAUSED BY:

  • Material defects
  • manufacturing defects
  • Wear and tear (for original batteries)
  • Accident (impact and fall) in case of malfunction
  • Water, moisture and sand damage

Other benefits:

  • No customer deductible
  • In the event of a total loss, 1 free replacement per year with a refurbished device of the same type and quality
How much does the service package subscription cost?

We offer different subscription durations to give you more flexibility:

  • Duration: 1 month
    • Billing: monthly
    • Price: €3.50
    • Equivalent to: €3.50 per month
  • Duration: 6 months
    • Billing: every 6 months
    • Price: €18.00
    • Equivalent to: €3.00 per month
  • Duration: 1 year
    • Billing: annually
    • Price: €30.00
    • Equivalent to: €2.50 per month
  • Duration: 2 years
    • Billing: every 2 years
    • Price: €48.00
    • Equivalent to: €2.00 per month

Note: The cost of the service package subscription is billed together with your Finder-Portal license. The subscription duration is tied to the length of your Finder-Portal license. Once your Finder-Portal license ends, the service package subscription will also automatically terminate.

How do I get the service package?

As soon as you have received your FINDER, you can register it here. Once you have selected the portal term, you can include the service package subscription there.

If you already have an active Finder portal license, you can contact us at any time by telephone or in writing to take out this at a later date.